Comments on: Why Customer Service & Public Perception Matter

By: Tom Babbis

Tom Babbis — Fri, 25 Sep 2009 17:36:19 +0000

That is interesting I used to work there to and I learned one thing as an employee at Toyota of Knoxville: You will lie and cheat to sell cars and maximize profit or you won’t have a job. I chose not have a job (at least not there)

By: Bill Smith

Bill Smith — Fri, 25 Sep 2009 17:28:59 +0000

I used to be the General Manager.Toyota of Knoxville and Lexus of Knoxville are owned by the same guy (Doug White) he is the biggest crook the car business has ever seen he teaches his employees to rip off his customers then he rips off his employees, by cheating them out of pay and ect.. Don’t do business there or you will be sorry

By: Nicole

Nicole — Tue, 01 Sep 2009 18:45:45 +0000

Thanks, Scott!

Like I’ve said, right now I don’t think badly of the Toyota brand – but rather of this particular dealership. I hope we can get this worked out. I assume Toyota USA knows how to take care of its customers

By: Scott DeYager

Scott DeYager — Tue, 01 Sep 2009 18:31:37 +0000

Hi Nicole.

We are pleased to hear you have reached out to our National Headquarters. Our Customer Relations Department works in conjunction with our dealerships and regional offices to answer customer questions and resolve concerns. Please be assured that your concerns will be thoroughly reviewed, taking every detail into consideration. You should expect to receive a response by Friday, September 4.

Thanks,
Scott DeYager,
Toyota Motor Sales, USA
Social Media Team

By: Nicole

Nicole — Tue, 01 Sep 2009 15:43:02 +0000

Thanks, Davina! I’ve hit most of those sites at this point All help is greatly appreciated…if nothing else, I’m happy just to inform the public so that someone else doesn’t get screwed like I did.

By: Davina K. Brewer

Davina K. Brewer — Fri, 28 Aug 2009 14:32:10 +0000

In addition to the BBB, also remember that PR and marketing are local. Sites like Kudzu, Yelp, CitySearch have listings that allow users to rate and review businesses. Power of social media.

By: Nicole

Nicole — Fri, 28 Aug 2009 13:03:20 +0000

I was actually planning to do that today, Harmon

And Michael, because this is my blog, I can actually write about whatever I want…and aside from the fact that yes, this is a rant, it also informs people in Knoxville that they could also get screwed by doing business with this company. The only reason I rant is to ensure that other people don’t get lied to as I did…

By: Harmon

Harmon — Fri, 28 Aug 2009 12:06:27 +0000

Michael – rant it may be, but we have all had to deal with companies that treat us unprofessionally, and I know I like to avoid being in those situations at all costs. I love toyotas, but I’ll never go back to toyota of knoxville, I like to put my money in places where I get back what I’m promised.

Nicole – have you filed a complaint with the better business bureau? its really easy to file from their website.

By: Michael

Michael — Fri, 28 Aug 2009 02:52:50 +0000

As much as I sympathize with you and your experiences, I have to point out that you are using a so-called educational post about customer service is only a rant about how you were treated.